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Nabídky IT práce a freelance projektů pro programátory a IT specialisty Nabídky IT práce a freelance projektů pro programátory a IT specialisty.

Service Request manager

 

Náplň Vaší pracovní pozice.:

  • Taking care of IT services delivery to our customers all over the world
  • Building a new virtual team of Service Request Managers
  • Improvement and innovation activities towards ITSM processes improvements
  • Logging and dispatching, tracking and monitoring of IT service requests
  • Assessment of service requests with respect to contractual obligations, completeness and correct allocation of service classes
  • Clarification of service requests with customers and internal staff via telephone or mail
  • Daily cooperation with high-technical teams to deliver satisfaction to our customers
  • Monitoring of compliance with Service Level Agreements and, where necessary, initiation and administration of hierarchical escalations
  • Evaluation of customer satisfaction based on surveys

Vyžadované znalosti:

  • At least 1 year experience in IT Service Management area
  • Knowledge of ITIL is preferred
  • Strong customer orientation
  • Effective communicator with excellent listening skills – able to manage diverse perspectives and integrate intercultural differences
  • Entrepreneurial spirit to drive for continuous improvement
  • Advanced PC skills – MS Windows, MS Office, Internet
  • English language skills – at least B2 – working in an international environment, independent user
  • Ability to face challenging improvements
  • Proactive and positive approach to work, flexibility and willingness to learn new things
  • Willingness and ability to grow into leadership role in future
  • University degree preferred


Co Vám za to nabízíme:

  • International reliable and successful company.
  • Friendly team, modern environment.
  • Mobile phone, notebook.
  • 5 weeks of holidays.
  • Meal vouchers.
  • Opencard.
  • Contribution to the pension fund.
  • Courses

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Kontaktní osoba

IT-RESOURCES

Lucie Holubová

Account manager

l.holubova@itresources.cz

+420 720 379 306

Lokalita pracoviště:

Praha CZECH

Jazykové znalosti:

English - Very Good;

Pracovní technologie:

MS Office, knowledge of English, ITSM

Pracovní zařazení:

Konzultant

Typ pracovního úvazku:

HPP